Terms and conditions

This site is the property of :

SARL C18
Head office: 45 Chemin des Verriers
74220 La Clusaz (France)
Company number: 39280088400026
E-mail: info@laserraz.fr
Telephone: 04 50 02 48 29
Publication manager: Stéphane Mermillod

Creator: Agence Pure Illusion
Webmaster: Agence Pure Illusion - agence@pure-illusion.com
Host: Webflow.com

ARTICLE 1: APPLICATION OF GENERAL CONDITIONS OF SALE (GCS)
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These General Conditions of Sale (GCS) apply to the reservation made by the customer. These terms and conditions are available to customers on our website. Any reservation therefore implies the customer's full and unreserved acceptance of these conditions.

ARTICLE 2: ORGANIZATION OF RESERVATIONS
For all customers, rooms and chalets reserved are made available from 3pm on the day of arrival. They must be vacated by 12pm on the day of departure at the latest. Failure to do so may result in the invoicing of an additional night's stay at the posted public rate.

1/ Reservations can be made directly with the hotel, by mail, e-mail or telephone. Unless you book at the last minute, the hotel will confirm your reservation. If the reservation is made on our partners' websites, or directly with one of our partners, no confirmation is sent to the customer.

2/ For a reservation to be definitive, whether last-minute or not, the customer must pay a deposit of 30% of the total cost of the stay (excluding taxes and catering) BEFORE arriving at the hotel, with the exception of reservations made through our partners.

- If the reservation is made via the hotel's website, the hotelier will contact the customer by telephone or e-mail to arrange payment of the deposit.

- If the reservation is made on the website of one of our partners, the hotelier recovers the bank details transmitted by the customer on the site. In this case, as specified in Article 3 of these General Terms and Conditions.

- If the reservation is made directly with one of our partners, the partner will send the hotel written confirmation of the reservation with the customer's details, without payment of a deposit or transmission of credit card details.

ARTICLE 3: CANCELLATION
As invoicing is based on the services ordered for the entire stay, customers are asked to pay careful attention to the cancellation conditions defined below.

1/ Cancellation is defined as

- Change of booking dates

- Failure to pay contractual instalments

- Oral or written warning of non-attendance for personal reasons

- Customer's failure to arrive without warning

- Breaking the rules

2/ Cancellations of all or part of the initial reservation must be accepted in writing by the hotel, which may, however, refuse the request to modify the services without giving any reason. In the absence of written acceptance by the hotel, the reservation is maintained under the initial terms and the hotel cannot be held liable for payment of any indemnity whatsoever.

3/ Any stay booked or begun at the hotel is due in full in accordance with the reservation made by the customer. No re-education or discount will be granted in the event of non-arrival or early departure, at the customer's initiative, whatever the reason (except as excluded below, article 3).

4/ cancellation period :

If the cancellation is made more than 10 days before the start of the stay, the entire deposit is returned to the customer. From 10 days to the start of the stay, the deposit is retained by the hotelier and definitively forfeited to the customer.

5/ Exclusions to the application of cancellation conditions :

- Death of a family member: a death certificate and proof of relationship must be provided.

- Hospitalization of the customer or a family member: a hospital admission certificate specifying the reason for admission must be provided.

- Major damage to the customer's main residence (fire, destruction, burglary) proof to be provided

ARTICLE 4: ACCOMMODATION
In the event of the hotel being unavailable, in the event of force majeure, a technical problem at the hotel or for any other reason, the hotel reserves the right to accommodate Customers in whole or in part in a hotel of an equivalent category for services of the same nature. The hotel cannot be held liable for any additional compensation.

ARTICLE 5 : PRICES
Prices are quoted in Euros. The applicable rates are those in force on the day the reservation is made. Tourist tax is added to the rates. They may be modified in the event of legislative and/or regulatory changes likely to lead to variations in pixels such as: modification of the applicable VAT rate, introduction of new taxes, etc. The VAT rate applied is the rate in force on the date of invoicing. In any case, if the reservation (numbers and/or meals) turns out to be at least 10% less than the initial reservation, the customer may be charged new rates for the reduced services.

ARTICLE 6: PAYMENT TERMS
1/ down payment

For both individuals and groups, payment must be made by telephone, by credit card, by cheque or by bank transfer directly to the hotel's bank account. In the case of bookings on our partners' websites for which payment cannot be made online, the credit card details will be collected by the hotelier, who undertakes to use them only in the event of cancellation as specified in article 3: cancellation.

2/ balance

For hotel rooms, it must be paid no later than the day of departure. Cash, cheques and credit cards are accepted.

3/ Failure to pay

In the event of non-payment by the contractual due date, late payment penalties will be due from the day after the invoice due date at a rate of 15% per annum, applied to the total amount of the invoice including VAT. In addition, a fixed indemnity of €40 excluding VAT per debt will be payable from the day after the invoice due date, plus an additional indemnity to cover all costs incurred in the event of contentious recovery. It is hereby reminded that any payment made after 60 days from the invoice issue date is legally considered as an abusive practice and is punishable by law. In addition, any failure to pay by the contractual due date will render all outstanding debts owed by the Customer to the Hotel immediately due and payable, and will result in a change in the terms of payment, i.e. the Customer will have to prepay any new reservation request until all debts owed to the Hotel have been paid in full.

ARTICLE 7: TRANSPORT
The hotel does not provide any transport services. It can therefore in no way be held responsible for problems relating to the transport of Customers (delays, cancellations, etc.).

ARTICLE 8: MISCONDUCT, DEGRADATION BY THE CUSTOMER
The Customer accepts and undertakes to use the room or chalet as a good father of the family. Any behaviour contrary to good morals and public order will lead the Hotelier to ask the Customer to leave the establishment without any compensation and/or without any reimbursement if payment has already been made.

The customer undertakes not to bring additional persons without the express authorization of the hotelier, and not to sublet the accommodation. Should this not be the case, the hotel owner reserves the right to refuse the rental of the room and/or chalet and to retain the deposit.

Access to the swimming pool: the customer undertakes to comply with the rules and regulations governing the use of the above-mentioned facilities; in addition, use by minors is under the full responsibility of their parents or legal guardians.

The customer is responsible for all damage caused by him/herself and undertakes, in the event of damage to the premises made available, to bear the costs of restoring these premises. Under no circumstances may the establishment be held responsible for damage of any kind whatsoever, in particular fire or theft, which may affect objects or materials deposited by the customer during the stay.

In the same way, any parcel, package, etc. unattached to the hotel before and during the stay may be received by the hotel, but in no case may the hotel be held responsible for any incident, deterioration, incorrect number of parcels, damaged parcels, or delivery problems. In the event of a problem, the customer undertakes to contact the supplier or carrier directly.

The Customer and his insurers waive all recourse against the hotel, its staff and its insurers for any direct or indirect prejudice resulting from the total or partial destruction of all equipment, movable objects, fittings, any values whatsoever, goods, as well as the deprivation or disturbance of enjoyment of the premises.

ARTICLE 9: PETS
Small pets are allowed in the hotel and chalets for a fee of €20/day, including bowl.

Guests are responsible for their pets. They must be kept on a leash in the common areas of the hotel. We decline all responsibility for pets. Customers must pick up after their pets in the hotel grounds. Bags will be provided at reception for this purpose.

ARTICLE 10: TOBACCO
Smoking is strictly prohibited in the hotel and chalets in accordance with the law of 02/01/2008.

ARTICLE 11: RESPONSIBILITY
The Hotel cannot be held responsible for any changes to the structure of any nature whatsoever: transfer of establishment, closure of establishment, etc. The photos presented on the website are not contractual. Although every effort is made to ensure that the photographs, graphics and texts reproduced to illustrate the hotel presented give as accurate an idea as possible of the accommodation services on offer, variations may occur, notably due to changes in furnishings or renovations. The customer is not entitled to any claims in this respect. The hotel shall not be held liable for any indirect damage arising from the present contract, in particular operating losses, third-party acts, acts of the customer or acts of its partners.

ARTICLE 12: FORCE MAJEURE
The obligations contained herein shall not be applicable or shall be suspended if their performance has become impossible due to a case of force majeure such as, in particular:

Act of public authority, hostilities, war, act of the president, natural disaster, fire, flood, strike without notice... The parties shall make every effort to prevent or reduce the effects of non-performance of the contract caused by an event of force majeure; the party wishing to invoke an event of force majeure must immediately notify the other party of the beginning and end of this event, failing which it cannot be relieved of its responsibility.

ARTICLE 13: MODIFICATION
These GTC may be modified at any time. In this case, the hotel will send the modifications to the customer before the start of the services. The new version of the GCS will then apply to the relationship between the parties.

ARTICLE 14: PARTIAL NULLITY
The nullity of one or more articles of the present General Terms and Conditions of Sale shall not entail the nullity of the whole of the present General Terms and Conditions of Sale. All other provisions hereof shall remain in full force and effect.

ARTICLE 15: CLAIMS AND DISPUTES
In the event of any dispute, claim or disagreement concerning any part of the invoice, the customer undertakes to pay the undisputed part without delay, and to inform the establishment concerned in writing of the reason for and amount of the dispute, within 7 days of the end of the accommodation. Once this period has elapsed, the service and invoicing are deemed to have been accepted and may not give rise to any subsequent complaint on the part of the customer. In the event of dispute, and failing amicable agreement, the competent courts will be those of the location of the head office of the company operating the establishment.

ARTICLE 16: APPLICABLE LAW
The applicable law is French law.

ARTICLE 17: ELECTION OF DOMICILE
All written communications between the parties (letters, notifications, e-mails, etc.) must be sent for the hotel to its postal or electronic address, and for the customer to the postal or electronic address indicated in the reservation.

ARTICLE 18: RELATED SERVICES
The services offered by the hotel, such as package bookings and equipment rental, are governed by the terms and conditions of sale of the service providers concerned.

ARTICLE 19: FOUND OBJECTS
Objects left in rooms after the customer's departure will be carefully preserved in the hotel until the customer decides to leave.

The customer will be invoiced for all items sent by parcel post for an amount in excess of €5, by bank transfer or remote payment.

ARTICLE 20 - PRIVACY POLICY
Users of our website and customers of Les Chalets de la Serraz agree to read our Privacy Policy.

In compliance with the regulations in force concerning the management and protection of personal data (RGPD), you can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data.

The privacy policy can be downloaded here.

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